FAQs

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our products, services, and policies. If you have any other questions, feel free to contact our customer service team.

1. What types of products do you sell?

At Oasis Living, we offer a wide range of high-quality products, including baby essentials, home goods, health products, and more. Our selection is curated to ensure you find top-notch items that meet your needs.

2. Where are your products shipped from?

All of our products are shipped from within Australia. This allows us to provide fast and efficient delivery to locations across the country.

3. How long does shipping take?

Standard shipping typically takes 3-7 business days, depending on your location. Remote areas may experience slightly longer delivery times. You will receive a tracking number once your order has been dispatched, so you can monitor its progress.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Australia. For expedited shipping options, please contact our customer service team for rates and availability.

5. How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order’s status and delivery progress online.

6. What is your return policy?

We offer a 14-Day Money-Back Guarantee. If you’re not satisfied with your purchase, you can return it within 14 days of receipt for a full refund, provided the item is in its original condition and packaging. For faulty or damaged products, we cover return shipping costs and will arrange a replacement or refund.

7. How do I return an item?

To return an item, please contact our customer service team at info@oasislivingaustralia.com Provide your order number, the item you wish to return, and the reason for the return. We’ll guide you through the return process and provide instructions.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can make changes or cancellations if your order has not yet been processed or shipped. Once an order is in transit, we are unable to make changes.

9. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

10. How do I contact customer service?

For any questions or assistance, you can reach our customer service team at info@oasislivingaustralia.com

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, you can check back in the future for updates on this feature.

12. Are your products environmentally friendly?

We are committed to offering eco-friendly products and sustainable practices wherever possible. Many of our items are made from high-quality, environmentally conscious materials. Check individual product descriptions for specific details.

13. Do you have a physical store?

At this time, Oasis Living operates exclusively online. This allows us to offer a wide range of products and provide efficient shipping directly to your doorstep.

Thank you for shopping with Oasis Living. If you have any additional questions or need further assistance, please don’t hesitate to get in touch with us!